Return & Refund Policy

Eligibility for Returns

• Products may be returned within 7 days of delivery if unused, still in original packaging, and accompanied by proof of purchase.
• Mattresses or pillows that have been slept on cannot be returned for hygiene reasons unless a manufacturing defect is confirmed.
• Customized orders, clearance items, or special-size mattresses are final sale unless faulty.

Return Process

• Contact our support team with your order number, product photos, and the reason for return.
• We will schedule a pickup or request that you bring the product to our showroom, depending on the case.
• Once the item is inspected and approved, refunds are processed within 7 business days using the original payment method.

Damaged or Defective Items

If your order arrives damaged, please notify us within 24 hours with photos or video. We will organize a replacement or repair under the manufacturer warranty. Visible damage upon delivery should be noted on the courier’s receipt so we can act quickly.

Refund Exceptions

• Delivery and installation fees are non-refundable once the service has been completed.
• Gift cards and promotional vouchers cannot be exchanged for cash.
• Returns that do not meet our inspection criteria may be refused or subject to a restocking fee.